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How many times have you gotten praise at work that didn’t quite hit right?
Like it was from someone who didn’t really see the effort you put in — or the struggles you faced. That’s the most common experience with traditional top-down recognition, which misses the mark because it’s distant, generic, or delayed.
In fact, as per Gallup, only 23% of employees strongly agree they feel recognized at work. That means nearly 8 out of 10 people feel overlooked, despite all the hard work they put in.
The traditional form of recognition is off and ineffective. Our way of recognizing employees is stuck in the past, being outdated and out of sync with how work actually gets done today. What we need is something real and immediate, coming from people who see the hard work and impact of work every single day. That something is peer-to-peer recognition.
Peer-to-peer recognition is when employees recognize each other’s work, contributions, and skills. They recognize publicly and directly, without waiting for a manager or a leader to do it. It’s that shout-out from the teammate who saw you stay late just to get that project done. Or a quick thanks from a coworker who knows exactly how much time you saved them.
Unlike the usual top-down praise, peer recognition happens right then and there. It feels real because it’s coming from people who get the work you do. It’s less about formal awards and more about everyday moments that add up to a culture where everyone feels seen and appreciate among the people they work.
Top-down praise has been the traditional way workplaces recognize achievements for decades. It flows from management down through the organizational hierarchy, and this model is currently showing its age. What once seemed like the natural order of workplace acknowledgement now feels increasingly disconnected from the real work happening on the ground.
Picture this: a manager who’s not involved in the daily grind gives praise based on a quarterly review or what they heard from someone else. The timing’s off. They don’t really get the full picture. So when the praise finally comes, it feels more like formality than real thanks.
This model can also result in a system where employees look up for approval rather than around for collaboration. If we look around, the modern workplace doesn’t operate in typical hierarchical lines anymore. Projects across departments, teams form and dissolve based on need, and some of the most valuable contributions happen in the spaces between job descriptions. Yet our recognition systems remain stuck in an organizational chart that doesn’t reflect how work actually flows.
Furthermore, managers have limited bandwidth, making recognition another item on an already crowded to-do list. What should be immediate and genuine becomes scheduled, hence organizations are now shifting towards peer-to-peer recognition.
The shift we’re seeing, from hierarchical praise to peer recognition, is not a trend; rather, it delivers measurable advantages that traditional top-down systems simply cannot match.
Peer recognition operates on the principle of proximity, as colleagues work alongside each other, see the real challenges, and witness the actual problem-solving process. Hence, peer to peer recognition naturally addresses specific contributions rather than broad performance categories. In contrast, traditional top-down recognition operates at a remove from the actual work. When received, it tends toward the general rather than the specific, simply because they lack the granular visibility that peers possess.
Recognition loses power when it’s delayed. Acknowledgement hits hardest when it comes right after the win, while the effort is still fresh. That’s why peer-to-peer shoutouts work so well. They happen naturally, in the moment, not because some formal process says they have to. This immediacy also means that recognition can influence ongoing work, encouraging continued collaboration and excellence within the same project cycle.
Hence, this trumps traditional recognition models as they operate on scheduled intervals or formal recognition ceremonies. By the time these moments arrive, the specific contributions have faded into broader performance assessments.
Most companies focus on the relationships between managers and their teams. However, while this is important, it is only one way how people can connect at work. When colleagues recognize each other directly, it creates a different kind of connection, where recognition runs across teams, rather than just up and down the chain of command.
Top-down recognition is helpful, but it doesn’t do much to strengthen peer relationships. In fact, it can sometimes create competition for managerial attention rather than create connections between employees.
Managers, regardless of their good intentions, have limited scope and imperfect visibility into all the work happening within their teams. They become single points of failure in the recognition system. When they’re busy, distracted, or simply unaware of specific contributions, recognition doesn’t happen at all. This leaves team-wide recognition gaps, leaving some types of contributions undervalued.
Peer recognition distributes this responsibility across the entire team, where every team member becomes a potential source of recognition. This way, good work gets seen and appreciated more often. It also means that one person’s effort can get a shoutout from different people, each noticing something unique about what they did.
The best recognition does more than acknowledge past performance and provides insight that can improve work. Peer recognition works best because coworkers really get the details. They understand the work and can give feedback that actually helps. They don’t just say what was good — they explain why it mattered and how it made a difference. This detailed feedback creates a continuous learning environment where recognition and employee development support each other.
Top-down praise leans toward broad categories, such as “great teamwork” or “excellent results,” without the details that make feedback useful for performance improvement. This fails to provide guidance that helps employees understand and replicate their successes.
Psychological safety means feeling like you can speak up without fear of being judged. It’s what makes teams work well. When peers recognize each other, it helps build that safety. When your teammates notice and appreciate your work, it makes it easier to take risks, ideas, and admit when things go wrong. This support helps employees stop worrying about being judged, and instead helps focus on doing their best.
Also, recognition from managers is importance, but it doesn’t always build the same sense of psychological safety peer recognition does. While employees welcome praise from their supervisors, which still works within a hierarchy, they can feel anxiety about performance rather than gaining the confidence needed to improve at work.
As teams grow, traditional recognition systems become increasingly difficult to maintain effectively. Managers have more direct reports to track, more contributions to notice, and more relationships to manage. The quality and frequency of recognition often decline as team size increases as well.
Peer recognition actually works better as teams get bigger. More people mean more chances for good work to get noticed, more ways to appreciate different skills, and more chances to give shoutouts. The whole system gets stronger the more it grows. This really matters when teams often change, grow, shrink, or shift around for different projects. Old-school recognition systems don’t keep up well with these changes because they rely on fixed bosses and reporting lines.
As discussed, traditional top-down recognition systems are failing modern teams, unlike the peer recognition model that delivers immediate, specific, and meaningful acknowledgement that drives performance. The main challenge is that peer-to-peer recognition requires the right conditions, visibility into each other’s work, shared experiences, and systems that naturally encourage feedback. Without these foundations, even the best intentions around recognition fall flat.
This is where strategic learning programs become essential. This is where you create conditions where people learn together, grow together, and develop skills as a team, so peer-to-peer recognition becomes a natural byproduct. First, let’s get the fundamentals right.
Ready to see this in action? Discover how Tekstac enabled a fortune 500+ tech company to transform its culture by onboarding and upskilling 40,000+ fresh graduates, creating the visibility, accountability, and cross-team connections that make peer-to-peer recognition thrive.
As we move through 2025, talent strategies have evolved from a nice-to-have to a business necessity for survival.
CHROs (Chief Human Resources Officers) aren’t just managing people anymore. They’re using data, much like architects, to reshape entire organizations from the inside out.
Here’s the reality: your competition already knows what you’re thinking. They can predict your next hire, spot your talent gaps, and attract your best performers before you even realize they’re unhappy.
Companies that master data-driven talent decisions are outperforming those still relying on gut feelings and annual reviews. Your people aren’t just employees. They’re your competitive edge. When human potential meets strategic precision, competitors can’t keep up.
The question isn’t whether you need to evolve your approach; it’s whether you can. It’s whether you dare to reimagine how you think about people completely.
Your most significant competitor just hired three of your key people. They knew those employees were unhappy six months before you did.
How?
AI told them.
AI tools are exposing everything. Statista reports that 72% of organizations worldwide have adopted AI in at least one business function. Skills inventories, performance patterns, flight risks – it’s all transparent now.
Modern approaches aren’t about posting jobs and hoping anymore. They’re about intelligence, and you’re fighting blind.
While you’re sitting in meetings talking about “hiring challenges,” your competitors are building talent machines that make your approach look amateur.
Modern workforce planning isn’t about spreadsheets anymore – it’s about survival. Here’s what’s happening while you sleep: McKinsey found that AI can automate up to 70% of what your people do every day. That accountant you just hired? Half of their job is already replaceable. That marketing coordinator? AI is writing better copy than they are.
Three moves that separate winners from losers:
Five brutal truths about workforce planning you need to face:
How your current approach is failing:
Your leadership programs are failing – here’s why:
Your current approach is stuck in the past, and your top talent is aware of it. While you’re conducting annual reviews and basic recognition programs, innovative companies are engaging in real-time coaching conversations and creating personalized growth experiences for each employee.
Research shows employees with positive experiences are 16 times more engaged. That’s the difference between people who stay and grow versus people who quietly quit and leave.
Your current programs are expensive team-building retreats disguised as strategy. While you send people to weekend workshops about “authentic leadership,” your competitors are building leaders who know how to navigate chaos, inspire teams, and drive results when everything falls apart.
You think leadership development means soft skills training and motivational speakers. Real development creates people who can make tough decisions under pressure and turn uncertainty into opportunity.
Discover how cutting-edge platforms can accelerate your workforce development initiatives and drive measurable business impact.
Explore innovative solutions that align with your strategic objectives at Tekstac.
Global Capability Centers (GCCs) were once primarily cost-saving arms for multinational corporations, handling back-office operations like IT support, finance, and HR. But the landscape has shifted dramatically. Today, these centers are transforming into dynamic innovation hubs, driving digital transformation, customer experience strategies, and AI-led growth initiatives.
This evolution is backed by hard data: according to a 2024 McKinsey survey, 63% of global CXOs say their GCCs are now central to innovation and not just execution. Moreover, Bain & Company’s 2024 GCC Outlook reveals that over 60% of GCCs are expected to manage end-to-end digital product portfolios by 2027.
These are no longer back-end functions- they’re strategic frontlines. For CXOs, the message is clear: the next wave of innovation will be orchestrated from these hubs, not just headquarters.
One of the foremost drivers of this shift is the availability of high-quality, innovation-ready talent in GCC locations. Countries like India, Poland, the Philippines, and Mexico boast a rich pool of engineers, data scientists, UX designers, and domain experts. These professionals are not just executioners; they are creators. GCCs have evolved into hubs where design thinking, AI/ML experimentation, and digital product development thrive.
“Our India GCC is no longer just a delivery arm. It’s where some of our most groundbreaking AI models are being built and tested.” – CTO, Global Retail Conglomerate
Advancements in cloud computing, AI, low-code platforms, and collaborative tools have made it easier for distributed teams to co-create and deploy solutions globally. GCCs, empowered with access to the same tools and platforms as headquarters, now participate in high-impact innovation projects from day one.
Forward-thinking CXOs are increasingly issuing mandates for GCCs to lead in specific innovation areas. Whether it’s building AI capabilities, launching new digital products, or experimenting with new business models, GCCs are being positioned as co-owners rather than implementers.
COVID-19 forced rapid digital transformation. Enterprises had to pivot overnight, and GCCs became crucial in ensuring business continuity and innovation agility. Many organizations realized that these centers could deliver more than support- they could lead transformation.
Innovation Hubs are not just about ideas; they are about execution at scale. GCCs that operate as innovation hubs share the following characteristics:
GCCs are no longer just contributors to product development- they own product lifecycles. From ideation to release and iteration, they manage global digital platforms and services.
Innovation hubs promote a culture of intrapreneurship. Teams within GCCs are encouraged to identify problems, pitch solutions, and prototype products. Internal hackathons, innovation funds, and sandbox environments fuel this ecosystem.
Successful innovation hubs bring together diverse talent- engineers, designers, marketers, and business analysts, to collaborate on solving complex problems. GCCs are building integrated squads that mimic startup-like environments.
GCCs are investing in ethnographic research, journey mapping, and UX testing to ensure solutions are not just functional but delightful. Empathy-led design is now a core philosophy.
Target’s GCC in Bangalore is a prime example of a successful innovation hub. The center has developed supply chain optimization algorithms, AI-driven product recommendations, and mobile app enhancements that have directly impacted customer experience and revenue.
JPMorgan Chase’s global centers are leading the charge in blockchain experimentation, fraud detection algorithms, and personalized financial advisory bots- much of this driven by their offshore teams.
Philips and GE Healthcare have expanded their GCCs in India to include R&D labs. These centers are now responsible for building diagnostic imaging algorithms and digital health solutions that are deployed globally.
The transformation of GCCs into innovation hubs begins with leadership intent. CXOs must communicate a bold vision and empower their GCCs with the autonomy and budget to pursue it.
Hierarchical bottlenecks kill innovation. Successful CXOs are redesigning governance models to reduce dependencies and allow faster decision-making within GCCs.
Rather than evaluating GCCs on cost savings or SLA adherence, CXOs are introducing innovation KPIs like patents filed, products launched, adoption metrics, and user satisfaction scores.
Innovative GCCs have direct access to business stakeholders and markets. CXOs are facilitating this by embedding GCC leads into global leadership forums and ensuring seamless collaboration across regions.
Despite the momentum, certain challenges persist:
Many stakeholders still view GCCs as cost-saving mechanisms. Changing this narrative requires constant internal communication, success stories, and leadership advocacy.
As the demand for digital skills rises, so does attrition. Innovation hubs need to create compelling employee value propositions, offering growth, global exposure, and impact.
Some GCCs struggle with understanding customer needs due to geographical distance. Investing in market immersion programs, customer interviews, and real-time feedback loops is essential.
GCCs are poised to lead AI experimentation and automation at scale. From generative AI applications to process re-engineering bots, these hubs will be central to intelligent enterprise evolution.
Many GCCs are now tasked with designing ESG dashboards, carbon accounting systems, and green supply chain solutions. Innovation is no longer just about tech, it’s about purpose.
The next frontier is not just about innovation within GCCs but orchestrating innovation across ecosystems– startups, academia, government, and other corporate partners.
The shift from cost center to innovation hub is not a trend, it’s a strategic imperative. For CXOs, the question is no longer whether GCCs can drive innovation, but how to scale and sustain this transformation.
Enterprises that embrace this shift will enjoy faster time-to-market, deeper customer insights, and resilient digital platforms. More importantly, they will tap into the collective brilliance of global talent to solve problems that matter.
GCCs are no longer the back office. They are the brain trust.
Scaling a business in 2025 demands a workforce ready to meet new challenges. Yet, many companies hit a hard wall not because of market limits, but due to a growing skills gap within their own teams.
According to a 2023 report by IBM, organizations that prioritize employee upskilling experience a 22% increase in revenue growth compared to those that don’t. This shows that investing in employee skills is one of the core engines beyond sustainable business scaling. In this blog, we’ll break down why workforce development is important for business scaling, and how they’re connected.
Generally, business scaling is often associated with expanding business operations, entering new markets, or increasing production. However, what we miss is that behind every successful scale-up lies a workforce capable of handling that growth. This is exactly where employee upskilling becomes indispensable.
Employee upskilling refers to the process of equipping employees with additional skills to help them perform better in their current roles, while preparing for future responsibilities. Unlike reskilling, which is about training people for entirely new roles, upskilling focuses on depth over direction. It increases internal capability rather than replacing it.
So, how does this matter for business scaling? Business scaling is something that requires faster decision-making, stronger collaboration, and adaptive leadership. Without investing in your people’s ability to meet those demands, it can become difficult to scale your business effectively.
Let’s take a simple example. If we say a mid-sized SaaS company is looking to serve enterprise clients. Their product roadmap would scale, and so do their expectations around security, analytics, and implementation timelines. If the customer success team hasn’t been upskilled on enterprise onboarding protocols or strategic account management, the scale breaks with roadblocks, ultimately leading to churn and declined revenue. Now, if we multiply that across departments, like sales, marketing, tech, or support, it becomes clear that scaling a business requires scaling your people.
This isn’t a theoretical idea. According to LinkedIn’s 2024 Workplace Learning Report, companies that embed upskilling into their core business strategy are 57% more likely to see higher employee retention, 23% more internal mobility, and 7% stronger management pipelines.
For decades, we’ve seen business scaling be a numbers game, including customers, bigger budgets, and expanded product lines. This traditional mindset focuses on external growth factors and ignores internal driver, which is the capabilities of the workforce itself.
Below, let’s explore the five reasons why employee upskilling is the key to scaling your business effectively in 2025.
Sometimes, companies may fail to scale as desired because their teams can’t keep pace with the scale they’re chasing. Quick digital transformations, new tools, and changing customer expectations demand new skill sets that the current workforce may not have. Workforce development closes this gap from the inside out. Instead of pausing to hire new talent for every emerging need, which is slower and costlier, companies can level up their existing teams to meet any new challenges.
Business scaling often tempts leaders to throw headcount at a problem. However, aggressive hiring during growth stages can lead to bloated teams, rising overheads, and misaligned talent. Hence, employee upskilling offers a more sustainable path.
When you develop existing employees into higher-impact roles, you retain organizational knowledge and culture, which are two assets that cannot be replaced with new hires. More importantly, it’s cheaper. Recruiting, onboarding, and ramping a new employee to productivity can cost 3 to 4x more than developing one internally.
LinkedIn’s Workplace Learning report found that organizations with solid internal mobility programs see twice as long employee retention than those with low mobility. Hence, upskilling builds from within, so you don’t constantly build from scratch.
Most times, top talent quits because they feel stuck in their roles. LinkedIn reports that 94% of employees would stay longer at a company that invests in employee learning and development. A lack of employee development opportunities is one of the top reasons high performers walk away, especially in growing companies where roles change quickly but careers don’t.
Intentional workforce development provides employees a clear career path forward, showing them that there’s a future in the company beyond their current title. This directly improves retention, stability, and morale, all of which are extremely essential when your business is scaling and cannot afford churn.
The teams closest to your customers, products, and systems often hold the most valuable insights. If they lack the skills to execute new ideas, those insights stay untapped. With proper upskilling, they can turn their knowledge into innovation.
Be it via training a support team in data analytics to find product bugs or coaching marketers on new AI tools to scale campaign testing, such small skill upgrades lead to big business advantages. Hence, it’s important to remember that you don’t always need to hire innovation, most times you just need to unlock it.
Companies can scale faster than their leadership capacity. This means they hire faster than they promote, and grow functions but not managers. And eventually, they hit a wall—not because of market failure—because of management failure. Thorough upskilling prepares mid-level managers to lead at scale. It provides new leaders with the decision-making, communication, and strategic thinking skills to handle challenges. Without this, business scaling may crumble under pressure. They say they face leadership gaps that directly impact business growth. Scaling may add people, but it must multiply leaders as well.
Scaling a business without a structured employee upskilling strategy can prove to be ineffective. To create a workforce that also grows with your business goals, upskilling must be intentional, tied to business goals, and deeply rooted in the company’s culture.
Let’s see below how you can do it right:
Before rolling out any programs, map your current capabilities against the future needs of the business. Look at two important things:
You can use internal performance data, manager feedback, and tools like skill assessments or 360-degree reviews to find skill gaps in both hard and soft skills. For instance, if your product roadmap is expanding into AI-based features, your customer support and marketing teams may need technical understanding in machine learning concepts, even if they’re not coding themselves.
Upskilling must always directly support business revenue, product, or scaling goals. For example,
When learning programs are clearly tied to business outcomes, leaders buy in faster and employee see the value of upskilling programs.
Everyone learns differently, hence the most effective upskilling programs combine formal and informal methods, such as:
Make development a shared responsibility between the company, manager, and the employee. This means ensuring regular development check-ins, celebrating learning wins, and so on. This transformation starts by changing development from being the sole responsibility of a single department:
To scale sustainability of the learning program, you need to connect learning outcomes. Ask:
These are the signals that tell you whether your employee upskilling strategy is enabling business scale.
Delivering an upskilling strategy at scale across departments, roles, and learning needs is a huge challenge. Organizations may struggle with execution at the time of business scaling because they lack the infrastructure to support personalized learning at speed. Managing multiple learning paths, tracking progress across teams, ensuring assessment integrity, and keeping programs aligned with business goals require an end-to-end platform, such as Tekstac.
A solution like Tekstac is built specifically for scaling upskilling efforts. It enables you to:
Ready to connect learning with business outcomes? Explore how Tekstac is helping global teams grow faster, smarter, and at scale.
If no one’s watching, did the learning even happen?
It may sound quirky, but in the age of digital-first learning, it’s a serious concern. As organizations scale training across geographies, devices, and job roles, there’s one question that continues to challenge L&D leaders.
AI-powered proctoring leverages artificial intelligence to monitor video and web activities of learner behavior during assessments and flag suspicious activities in real time.
Tekstac’s proctoring suite includes:
But Tekstac’s solution goes beyond surveillance- it delivers data-backed trust by giving L&D teams evidence they can act on.
Digital learning opens many doors- self-paced modules, remote access, cost-effective scalability. But it also creates loopholes:
All of this raises a key concern: How do you ensure the person behind the screen is truly learning, not just performing?
Tekstac’s AI Proctoring technology is purpose-built to answer that.
According to the 2024 LinkedIn Workplace Learning Report, 94% of companies say upskilling and reskilling are vital for business success, yet 62% of L&D leaders cite “assessment credibility” as a top challenge in virtual learning environments.
In a world where training data influences promotions, hiring, role-fitment, and project allocation, unreliable assessment results can undermine the entire learning initiative.
This is exactly why Tekstac’s AI-Powered Proctoring exists, to bridge the trust gap between learning and performance by making assessments smart, secure, and credible.
Many platforms add third-party proctoring as a post-process. Not Tekstac. Proctoring is deeply integrated within the assessment engine.
Every time a learner attempts a test, whether it’s MCQs, assignments, coding tasks, or video submissions- Tekstac automatically activates AI-based monitoring. There’s no manual step required.
What organizations get:
This allows managers to review learner behavior in context and take fair, confident decisions based on facts, not assumptions.
Video-based assessments are increasingly popular for evaluating real-world capabilities like communication, problem-solving, and tech fluency.
But are they truly reliable when done remotely?
Tekstac enhances video assessments by:
This ensures that what appears as a confident video submission is genuinely the learner’s work, not a scripted or assisted performance.
Trust doesn’t only go one way; learners need to feel the system is fair too.
Tekstac empowers learners by:
This approach builds a culture of accountability, where learners are motivated to perform well because their honest effort will be recognized and rewarded.
A certificate means nothing without credibility. But when proctoring data is reliable, it becomes a decision-making tool.
Here’s how:
With Tekstac’s AI Proctoring, assessment scores carry real weight — not just as symbols of completion, but as proof of competence.
Let’s be honest: if learners think no one’s watching, temptation increases.
Tekstac doesn’t punish, it prevents. The platform discourages malpractice through:
These features act as non-intrusive deterrents, encouraging learners to give their best effort, knowing there’s intelligent oversight in place.
One assessment doesn’t fit all. A coding challenge for entry-level engineers requires different oversight compared to a leadership evaluation.
Tekstac offers configurable proctoring based on:
This ensures that proctoring isn’t rigid, it’s custom-fit for your organization’s structure and values.
In the digital age, skill development is not a one-time event, it’s a continuous journey. But for that journey to mean something, there needs to be trust- trust in data, trust in results, and trust in the learner.
Tekstac’s AI Proctoring makes that trust possible.
By offering built-in proctoring, intelligent violation tracking, reliable video evaluation, and transparent learner engagement- Tekstac ensures that every assessment is fair, evidence-based, and business-aligned.
So, the next time you evaluate someone’s readiness for a role, a promotion, or a new project, you won’t just see scores, you’ll see truth.
And that changes everything.
Don’t let questionable results shape your business decisions.
Discover how Tekstac brings integrity to every assessment with AI Proctoring – Get a demo right away!
What happens when cost centers start becoming innovation hubs? When your “support team” begins leading global digital strategy? That’s the story of Global Capability Centers (GCCs) today.
GCCs are no longer back-end operations units- they are emerging as value creators, growth accelerators, and centers of leadership innovation. But while their role has evolved, many leadership styles within them have not. And that’s the bottleneck.
“You can’t power the future with a leadership model built for the past“.
This is where the CHRO must step in, not just as an HR function head but as a transformation architect. One who doesn’t merely manage talent but champions transforming leadership re-engineering mindsets to drive performance, agility, and innovation.
The scale and sophistication of GCCs are growing rapidly. India, for instance, now houses over 1,580 GCCs employing more than 1.66 million professionals (NASSCOM, 2024). McKinsey observes the “10/30/50 approach”: 10% of enterprise leaders, 30% of global talent, and 50% of new-age skills now sit in GCCs- signaling their shift from support arms to innovation powerhouses.
This evolution demands a mastery of leadership skills—shifting focus from managing processes to managing outcomes, from task execution to strategic thinking, and from local efficiencies to global collaboration.
Leadership- more than technology- is the defining factor in this transformation.
Most organizations invest in tools and processes when they want transformation. But the most underutilized lever of change is also the most powerful: mindset.
GCC leadership often lags in this area. Built in traditional operational models, leaders tend to exhibit behaviors that are risk-averse, delivery-focused, and hierarchical. This doesn’t fit today’s environment that thrives on innovation, agility, and digital thinking.
A 2024 Deloitte Human Capital Trends report reveals that only 21% of GCC leaders feel prepared to lead in a digital-first, innovation-driven world
CHROs must be deliberate in shifting these deep-seated beliefs and behaviors, and that starts with reimagining how leadership is defined, developed, and deployed in the GCC context.
Leadership transformation in GCCs requires deliberate, multidimensional interventions. Here’s a deeper dive into five strategic levers CHROs must pull to lead this change effectively.
The problem: Most leadership development programs within GCCs are standardized, generic, and often imported from global HQs without contextual relevance. These programs fail to address the unique blend of operational, cultural, and innovation demands that GCC leaders face.
CHRO solution: Redesign leadership development to mirror real-time enterprise goals. Leaders must experience challenges that are ambiguous, complex, and cross-functional, just like the world they operate in.
End goal: Leaders don’t just learn- they transform how they think, lead, and solve.
The problem: Many GCC leaders still operate in a “tell me what to do” culture. They focus on executing HQ directives instead of questioning, innovating, or suggesting strategic improvements. This restricts the GCC’s potential to lead value creation.
CHRO solution: Empower leaders to own strategy, not just execution. This involves fostering a mindset shift from servitude to stewardship.
End goal: Leaders begin to act like entrepreneurs inside the enterprise—thinking bigger, faster, and beyond boundaries.
The problem: Leadership identification and growth are often subjective. Promotions are based on tenure, visibility, or “who you know,” rather than data-backed potential. This blocks real talent from emerging.
CHRO solution: Use people analytics to make leadership transformation measurable, personalized, and predictive.
Example: A GCC in the healthcare tech sector used behavioral analytics to identify that 65% of its mid-level leaders struggled with ambiguity. They rolled out a “Leading in Uncertainty” track, resulting in better decision-making speed during project pivots.
End goal: Talent decisions are no longer based on intuition- they’re based on intelligent, predictive, and personalized data.
The problem: Many existing leadership models are still built on outdated ideals- assertiveness, dominance, and output over empathy, inclusion, and long-term impact. This makes leadership homogeneous and limits innovation.
CHRO solution: Build inclusive leadership archetypes rooted in modern behaviors- collaboration, adaptability, authenticity, and empathy. These models must reflect the diverse, global, and hybrid nature of today’s GCCs.
Some advanced GCCs are now using AI-based sentiment analysis tools to assess inclusion in everyday communication- emails, meetings, and feedback sessions.
End goal: Leaders become magnets for diverse talent and create spaces where all voices are heard, valued, and leveraged.
The problem: Too often, leadership success is measured by outdated metrics: output volume, team size, budget managed, or on-time delivery. These miss the essence of transformational leadership.
CHRO solution: Redefine leadership KPIs to align with enterprise innovation, human impact, and future readiness.
A US-based retail GCC shifted from individual performance ratings to team-based leadership effectiveness ratings, directly linked to team innovation output and engagement.
End goal: Leadership success becomes about what value you create, not what title you hold.
The CHRO is no longer responsible just for culture fit- they are responsible for culture shift.
This includes:
When CHROs lead mindset transformation at the top, the ripple effect is enterprise-wide.
A leading European banking GCC based in Bangalore recently transformed its leadership layer through a CHRO-led initiative called “Leadershift.” The program combined reverse mentoring, agile team rotations, leadership “lab” projects, and analytics-backed coaching.
Results in 12 months:
This proves that leadership transformation is not theoretical, it delivers measurable ROI.
The future is not going to be stable- it will be volatile, complex, and boundaryless. Leadership models need to reflect that.
By 2027, over 60% of GCCs will own end-to-end digital product portfolios, requiring leaders who can collaborate across time zones, cultures, and technologies (Bain & Company, GCC Outlook 2024).
This means that future-ready GCC leadership will be:
The CHRO’s influence is central to shaping this profile.
We often talk about digital transformation, but without leadership transformation, it’s just automation. GCCs need leaders who can unlock exponential value, not just optimize processes.
The time is now for CHROs to:
Because at the heart of every great GCC is not just great talent or great tech, but transformational leadership that turns ambition into impact.
Today, leadership is in crisis. Workers are losing faith in leaders because many just aren’t measuring up.
DDI Global Leadership Forecast 2025 states that the trust in management fell from 46% in 2022 to as low as 29% in 2024, an enormous plunge. It shows how much everybody distrusts their leaders now.
While so much of the world is changing at the speed of light due to technology and remote work, leaders are still blamed for lacking rudimentary human competencies such as empathy and clear communication, which are one of the best leadership skills.
If you examine legendary leaders throughout history, you will see that they possessed these competencies in abundance. Today, far too many leaders lack these competencies.
Then, what do today’s professionals need to learn to keep up with today’s requirements and thrive amidst all this change? This blog will discuss the 10 most critical leadership skills required in 2025 and how to develop them.
One must observe that some leadership qualities are never so old. Empathy, communication, and trust have been the pillars of good leadership and will forever be.
But the world keeps evolving at this fast pace, and with it, the kind of skills leaders need. For example, computer literacy was not as critical previously as it is today. Today, the skill of coping with AI and technology is what any leader needs. With new opportunities and challenges by 2025, leaders will have to change and evolve.
What if it is possible to be a good leader through emotional understanding? Emotional Intelligence (EQ) has already passed from being a soft skill to being the basis of fearless leadership. EQ is about paying attention to your feelings and others’, managing your reactions, and establishing genuine relationships.
In the age of AI dominance, we cannot live without trust and empathy. EQ leaders create psychologically safe environments, with collaboration and innovation thriving even when teams are separated by geography across continents. For instance, the most incredible testimony to Satya Nadella’s Microsoft transformation is where he created the learning and empathy culture and re-stoked the growth and morale of the company.
How to build it: Practice vulnerability by opening up your problems. Always consider your emotions, and ask your colleagues for straightforward opinions to become sensitive to forming relationships. Practice empathy daily.
Talent in 2025 will need to ride the wave of AI. 71% of CEOs in Korn Ferry’s 2025 Global Workforce Survey are confident that AI will add value to their worth within three years. Leaders today must have first-hand experience with AI and new technology. This skill enables them to identify improvements in efficiency, anticipate risk, shape responsible use of AI, and increase the agility and creativity of decision-making.
This leads to more effective decision-making and facilitated groups of de-drudged work. Amazon’s early implementation of AI to maximize logistics set industry standards and pushed hyper-growth revenue, demonstrating tech know-how pays.
How to build it: Get AI and digital literacy skills training, engage with tech forums, and collaborate with internal experts to stay competitive.
Most leaders are playing catch-up on talent as though it were 2010, and their leadership is outdated. John Maxwell’s book, Leadershift, is about leaders shifting their style so they can keep up with the pace of a changing world. Adaptive leaders create a culture where teams learn fast, turn fast, and embrace failure as a stepping stone.
For example, Netflix’s transition from DVD rentals to streaming is a quintessential example of agile leadership, making an early bet on video streaming revolutionized the company and kept it ahead of the curve.
How to build it: Condition yourself to be agile in mind by exposing yourself to something new and getting a great many different ideas every day.
Strategic thinking is seeing the big picture, connecting the dots, and making well-thought-out decisions driven by long-term organizational goals. This is reinforced by analytical thinking, which assists leaders in filtering information, identifying trends, and projecting possible risks or opportunities. With increasingly dynamic markets and data being the default norm, leaders possessing such skills create lasting competitive advantages.
As Jim Collins quotes in Good to Great, a strategic mind at the disciplined level is one of the characteristics of great companies that beat others in the long run. Leaders of 2025 must avoid the fix-it approach and define goals based on objective analysis instead. It causes the leaders to utilize resources cost-effectively, set priorities, and drive uncertainty within the team.
How: Work actively with information, encourage shared goal-setting, and test assumptions regularly. Acquiring skills in applying decision-making templates and thinking about alternative perspectives requires applying those skills to build them.
Leaders’ actions are shifting from commanding and controlling to empowering and constructing. The coaching method can be implemented through good questions, listening, and nudging others to their solutions. Jacob Morgan outlines in his book The Future Leader that this shift is a necessity as workplaces become more complicated and growing talent is priority number one.
By 2025, coaching will be a powerful way of creating trust, motivating, and accelerating learning within groups, especially when distributed or hybrid organizations have split leadership. This capacity enables leaders to develop autonomy, which encourages employees to innovate and take the initiative.
Organizations like Google have demonstrated the impact of performance enhancement with coaching in projects like Project Oxygen, which found that managers’ coaching styles strongly impact team performance.
How to develop: It can be achieved through regular growth conversations, emphasis on development and strengths areas, and a culture of continuous learning.
Change is inevitable, but outstanding leaders can make change an imperceptible evolution and not an interruption. Change management skills involve facilitating teams through change phases, breaking down resistance, and maintaining momentum to achieve desired results. It is especially important in the aftermath of AI, hybrid workplaces, and digital shifts that are redefining companies.
By 2025, open-speaking leaders who can speak to their teams in advance and establish psychological safety will facilitate more adoption and maintain productivity amid change. This leadership skill also reduces fear and increases resilience in organizations.
Taking Microsoft as an example, its transformation under Satya Nadella as a change leadership story of a software giant becoming a cloud giant could be an example of the best type of change leadership. Nadella’s open communication and guidance pushed employees toward acquiring alternative thinking and operational outlooks.
How to construct: Leaders learn good change management by observing best practice models, constructing empathic conversations and involving stakeholders at all change levels.
Inclusive decision-making involves seeking alternative perspectives to enhance thinking and avoid blind spots. Cross-functional teamwork breaks down silos, speeds up execution, and puts teams on purpose. Korn Ferry discovered that 43% of senior leaders experience impostor syndrome, which inhibits full participation, rendering inclusivity even more important to unlock collective leadership potential.
Leaders who create space for employees to be heard will spur innovation and speed business outcomes. Salesforce is a great example; its focus on diversity and inclusion has sparked culture and sparkling financial outcomes.
How to build: Daily collaboration habits, constructing psychological safety, and learning decision-making approach to create inclusive input.
Clear, open, and emotionally smart communication is the foundation of great leadership. Companies are only just beginning to figure out how to work hybrid and run at speed, and communication intelligence keeps people on track, engaged, and energized. It’s not about communicating, but communicating in such a way as to speak to people’s emotions and build trust.
Netflix’s communication culture and reward culture is a classic example of communication contributing to innovation and accountability.
How to create: Embed frequent feedback loops, role-playing narratives, and sensitivity to body language even in virtual environments.
No matter how much participation is augmented by AI, human ingenuity remains the best equalizer in leadership. Creativity is all about generating fresh ideas, while innovation is the way one converts those ideas into feasible products, services, or processes. Structured or disciplined creativity is what Jim Collins calls the answer to the Great to Good companies.
Leaders must create environments in which experimentation is value-added, failure is learning, and multiple viewpoints are the norm. That’s what drives teams to innovate new solutions to problems of cause and design more compelling customer experiences. Apple’s culture of innovation clearly shows how industry leaders that are fueled by creativity become year-after-year industry leaders.
How to build: Provide room for brainstorming, enable cross-functional collaboration, and freely reward creative efforts.
Self-management, emotional, mental, and physical is the recipe for long-term success. Self-management requires emotional control, stress control, and keeping your focus in the midst of trouble. Resilient leaders need to practice the behavior they want their teams to embody.
How to construct: To construct this capability, one needs to develop reflective habits, practice intentionally, and establish sharp boundaries between play and work.
Genuine leadership development starts with knowing yourself. Maybe you have discovered that your employees are not as invested as they might be. Maybe you are having a hard time leading during the constant flux.
Leadership does not happen naturally. Leadership is a skill set, a checklist of habits, and attitudes that you learn with time. Begin by asking for counsel from your teammates or colleagues. Listen to how you are handling challenges. Are you listening too little? Are you responding quickly enough? Making space for other people’s voices and ideas? Then, learn something new every day. Whether it is reading, mentoring, learning online courses, or simply observing good leaders ahead of you, every one counts. And as you grow, take your people with you. Great leaders do not raise themselves alone, they raise people alongside them.
Hence, leadership competence, which is anchored in the best leadership skills, is what differentiates a bad leader from a great one. It is the set of attitudes, behavior, experience, and competences that enables you to lead with influence, particularly in a digital-first world.
Traditional education is dead. At least, that’s what your attention span is telling you when you’re forced to sit through another three-hour lecture. Today’s learners—especially Millennial, Gen Z, and the upcoming Gen-Alpha—don’t need motivation to learn.
They need systems that respect their time and actually deliver results.
Blended learning benefits offer exactly that: an innovative fusion of digital flexibility and human interaction that matches how modern minds actually work.
Blended learning is not just throwing Zoom calls at traditional classrooms and calling it innovation. Real blended learning combines digital efficiency with human insight to create learning experiences that actually stick.
This hybrid learning approach recognizes a simple truth: not everything needs to happen in a classroom, and not everything should happen behind a screen. Recent 2025 data shows that approximately 73% of students say e-learning enables them to study at their own pace, highlighting a strong preference for formats beyond traditional one-mode teaching.
Gen Z learners don’t start with theory when solving problems. They search for the problem on Google, watch a 3-minute tutorial, try something immediately, and iterate rapidly based on results.
Traditional education punishes this natural learning behavior by forcing linear progression and treating exploration as cheating. Blended learning benefits embrace digital-native approaches through:
Your personalized learning experience isn’t about choosing between light and dark mode—it’s about systems that adapt to how you actually learn and perform.
Innovative blended platforms track time spent on individual challenges, common error patterns across multiple attempts, preferred learning formats, and peak performance hours when focus is strongest.
This data actively shapes your next learning session:
The system becomes your learning assistant, not your taskmaster demanding compliance with rigid schedules.
The magic happens when online and offline elements work together strategically rather than operating as separate, disconnected experiences.
Lifelong learning mindset isn’t just a corporate buzzword—it’s economic survival. Skills become obsolete faster than ever, and successful learners adapt quickly to changing requirements.
Blended learning benefits support continuous growth by removing time constraints that prevent working professionals from upskilling effectively, while providing just-in-time learning when specific skills are needed for immediate projects.
Your brain doesn’t learn in straight lines. Research from the Journal of Educational Psychology shows that varied learning contexts improve retention by up to 40% compared to single-format instruction.
Blended learning benefits align with natural information processing through spaced repetition, where online modules reinforce concepts over time while offline sessions provide different contexts for the same skills, creating emotional connections to abstract ideas.
Active recall replaces passive consumption:
Forget completion rates and quiz scores. Blended learning benefits show up in metrics that actually impact careers and personal growth.
Portfolio development with tangible projects demonstrates competency more effectively than certificates, while skill application in current roles within 30 days proves learning transfer to practical situations.
The era of sitting through boring lectures and hoping for the best is over. Blended learning benefits offer a clear path to skills that actually matter, delivered in ways that respect your time and intelligence.
Your competition isn’t just learning the same skills you are. They’re learning how to understand better, faster, and more effectively than traditional methods allow.
Stop wondering if there’s a better way to learn. Start experiencing the transformation that happens when technology and human insight work together seamlessly.
Discover how our blended learning approach can accelerate your skill development—request a demo today.
Your best engineer just left.
Again. Official reason?
“Looking for better growth opportunities.” But let’s be real, they just couldn’t see a future here.
Now the team’s left picking up the pieces, and you’re stuck trying to figure out promotions with half-baked feedback and gut calls. You’re hoping you’re getting it right, but deep down, you’re not sure.
And it’s not just about losing one person. It hits harder, and morale dips. Work slows down.
The problem?
Most career progression plans are just broken. Too much guesswork. Too much politics. Not enough clarity or fairness.
So yeah, it’s not just a one-off. It’s a pattern. And if nothing changes, the best people will continue to walk out the door.
Here’s what’s happening in your organization under the guise of employee career development:
Research from Deloitte shows that replacing a senior engineer can cost up to twice their annual salary, but the real damage is the knowledge walking out the door, stalled projects, and demotivated remaining teams.
It’s time to treat career development like a well-engineered system—methodical, data-driven, and continuously evolving.
Define what people can do—don’t rely on vague titles.
People don’t grow in straight vertical ladders—they flourish across diverse, evolving career pathways.
Why evaluate performance once annually when engineers are evolving daily?
This is not a nice-to-have. It’s a competitive business advantage when engineers’ growth aligns with organizational growth goals.
Strategic workforce intelligence: Use real-time, anonymized skill data to answer critical questions: “Are we technically ready for our next 18-month roadmap? Who’s closest?“—without gut guessing.
When leaders leave, don’t scramble. Plan ahead.
Ditch HR vanity metrics—track indicators reflecting real system health and strategic impact.
Forget generic courses—build learning into everyday work.
The best engineers don’t just want a title; they want a Career Progression Plan that’s visible, practical, aligned to impact, and personally meaningful. Help them see the art, science, and movement of their career. Do that, and you’ll stop losing great people to uncertainty.
Interested in seeing how this works in real engineering organizations without adding unnecessary layers or meetings?
Get a personalized demo of Tekstac. Skills, growth, outcomes—all stitched together by design, not guesswork.
In many organizations, productivity appears high: projects are delivered, deadlines are met, and teams stay busy. But behind this façade of activity often lies an uncomfortable question: Are people truly working in alignment with their actual skills?
The answer, more often than not, is “not really.”
Roles are frequently assigned based on resumes, past job titles, or assumed experience, not based on validated, current capabilities through a proper Skills Assessment. That’s where the inefficiencies start to creep in. Over time, these assumptions evolve into a quiet but dangerous problem: skill blindness. Our Skills Assessment Guide can help you break this cycle by identifying real skill gaps and aligning talent more effectively.
Without a structured Skills Assessment strategy in place, organizations end up guessing their way through talent deployment. That guesswork may hold up for a while, but eventually, it snowballs into misaligned responsibilities, inefficiencies, and burnout.
Take this example: A software development team consistently lags behind deadlines.
The assumption is they need more staff. So leadership hires aggressively. Yet the problem persists. The real issue? A misalignment between skill sets and project demands, not the headcount.
Without proper Employee skill gaps analysis, you risk:
This leads to:
Ultimately, you can’t optimize what you can’t measure. And measuring skills is the foundation for building an adaptable, competitive workforce.
To eliminate these pitfalls, companies must adopt a structured, repeatable, and data-driven Skills Assessment framework.
A robust Skills Assessment strategy provides:
But it’s not about generic surveys or one-time testing. True Skills Assessments are ongoing, role-specific, and aligned with real-world performance.
Start by defining what success looks like in each role.
Don’t just rely on generic job descriptions. Factor in:
Core technical competencies tied to business impact
Assessments should be performance-based, not theoretical. Combine:
This holistic view reveals not just what someone knows—but how they apply it.
Once both the “required” and “actual” skill levels are clear, it’s time to identify gaps.
Ask:
Tools like Tekstac offer actionable dashboards that visualize these gaps for informed planning.
Use the gap data to design interventions that are:
Avoid generic training modules. Go for high-impact courses, mentorship, job rotations, or AI-driven microlearning.
Instead of treating Employee performance reviews as standalone rituals, integrate updated Skills Assessment data.
This:
With this loop in place, performance management evolves into a continuous improvement system.
IBM implements continuous skill assessments across departments. This enables:
The result? A future-ready, agile workforce and improved employee retention.
Google integrates hands-on coding assessments with interviews. This dual approach:
Google’s model highlights how customized role-specific assessments lead to better hires.
Amazon uses data-driven, scalable skill assessments in both tech and non-tech roles. Their success lies in:
This has streamlined their high-volume recruitment while ensuring role alignment.
By now, it’s clear: building a Skills Assessment framework isn’t just about checking boxes, it’s about creating a high-performance learning culture.
The benefits include:
Effective Skills Assessment isn’t just about methodology—it’s about execution. For that, you need the right platform.
An ideal tool should offer:
One platform that delivers across these fronts is Tekstac.
Tekstac provides a comprehensive platform designed specifically for organizations aiming to execute a structured Skills Assessment strategy. Here’s how it maps directly to your needs:
Tekstac aligns its evaluation modules with specific job functions. This means:
This relevance ensures accurate insights, not guesswork.
For technical roles, Tekstac provides live coding environments that simulate real business challenges. This tests:
Using smart algorithms, Tekstac automates evaluations. No more manual checks. The platform also benchmarks individual performance against:
This lets you see exactly where your talent stands competitively.
One of the standout features of Tekstac is its data visualization engine. Leaders get:
Tekstac doesn’t replace your existing systems—it enhances them. It can plug into:
This ensures that Skills Assessment becomes part of your daily workflow, not an isolated event.
Even when leaders understand the value, adoption of a Skills Assessment system is often delayed due to concerns. Let’s tackle them head-on.
Reality: While the initial investment requires time and effort, the return is exponential.
Think of it as building a foundation for everything: learning, staffing, innovation.
Reality: If framed incorrectly, yes. But the key is intentional communication.
You’re building a feedback-rich culture, not a punitive one.
Reality: This is where tools like Tekstac excel.
Their assessment libraries can be updated regularly to reflect:
Additionally, since assessments are data-driven, you can adapt based on live skill evolution.
Reality: With modern APIs, platforms like Tekstac make integration nearly frictionless.
They offer plug-and-play compatibility with popular platforms, ensuring that:
Now that tools and objections are covered, here’s a practical execution roadmap to embed Skills Assessment into your culture.
Choose a single department (e.g., engineering or sales). Use Tekstac to:
Measure outcomes (project success, engagement scores, peer feedback) to validate the ROI.
Connect results directly to upskilling and reskilling strategies. Whether you use internal academies or external platforms, make sure the learning paths solve for actual, identified gaps.
Bring the Skills Assessment data into regular employee performance reviews.
After validating with one unit, roll out across departments.
Best practice: staggered implementation with champions from each team. This improves adoption and reduces pushback.
Once fully embedded, Skills Assessments become part of your company DNA. The long-term benefits include:
You also create a learning culture where development is tied to real business outcomes, not just hours logged in training portals.
In a business environment, the difference between surviving and thriving lies in your workforce adaptability. A structured Skills Assessment framework is not just a tool, it’s your organization’s compass for growth, relevance, and competitive edge.
It enables you to:
Tekstac offers a powerful, customizable engine to help you implement this vision, from employee skill gap analysis to role-specific learning. The time to move from assumptions to action is now.
Transforming tech upskilling with data-driven insights and holistic learning solutions
© 2025 Tekstac. Copyright and rights reserved.
Transforming tech upskilling with data-driven insights and holistic learning solutions
© 2024 Tekstac. Copyright and rights reserved.